Refund policy

At Raglis, your satisfaction matters to us. If your order doesn’t meet expectations—whether due to damage, missing items, incorrect details, or even a change of mind—we’re here to support you with a simple and transparent return and refund process.

To make your experience hassle-free, Raglis covers all return shipping costs, and we never apply restocking fees.

Order Cancellations & Changes

Orders may be canceled or updated within 24 hours of purchase. Once a shipping confirmation has been sent and the order is in transit, cancellations or modifications are no longer possible.

Return Timeframe

Return requests must be submitted within 30 days from the delivery date. Requests made after this period cannot be accepted.

Eligible Returns & Refunds

You may request a return or refund if:

• The item arrives damaged
• Parts or accessories are missing
• The product significantly differs from its description
• You ordered the wrong item
• You no longer want the item (change of mind)

Return Conditions

To qualify for a return or exchange:

• Items must be in original, re-sellable condition
• Original packaging, accessories, components, and tags must be included
• Proof of purchase or order confirmation is required

Please note: Items that have been used, washed, or altered are generally not eligible for return unless there is a verified manufacturing defect or shipping damage.

Exchanges

Eligible items may be exchanged instead of refunded. Products marked as final sale are not eligible for exchange.

How to Request a Return (Required First Step)

Before sending anything back, you must contact us.

• Email support@raglis.com within 30 days of delivery
• Include your order number and reason for return (e.g., defective item or change of mind)
• Attach clear photos if the item is damaged or incorrect

Our team will review your request and respond within 1–2 business days with approval and a free prepaid return shipping label.

Refund Processing

Once your return is received and inspected, we’ll notify you by email.
Approved refunds are issued to the original payment method within 3–5 business days.

Delayed or Missing Refunds

If you don’t see your refund:

• Check with your bank or card provider first
• Processing times may vary depending on the financial institution
• If needed, contact support@raglis.com for assistance

Packing & Return Instructions

Please follow the instructions provided in our return approval email:

• Return all items in their original packaging and condition
• Secure the package properly to prevent transit damage
• Use the free prepaid return label provided

If you did not receive a return label, contact support@raglis.com before shipping.

If you have any questions or need help at any stage, feel free to reach out to support@raglis.com

Thank you for choosing Raglis — we appreciate your trust!