HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We source our inventory from several suppliers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 4-15 days for shipping and up to 15-45 days if the order is international.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated.
Please expect to wait up to: 60 days* for Countries like Brazil with a slower postal system.
Please also be aware that the postage time does not include handling and processing prior shipment.
*Based off previous orders and postal office estimations
HOW IS SHIPPING CALCULATED?
Shipping costs are determined by the weight of the items purchased.
HOW DO I CHECK THE STATUS OF MY ORDER?
Just click on “Track My Order” on the top menu on raglis.com to find the real-time update of your shipment. We will also be updating you via Email regarding the status of your order so make sure that you’ve added Raglis.to you Email contacts – After all We’re friends, Aren’t We?
WHERE IS MY TRACKING NUMBER?
You will receive an e-mail with all your required tracking numbers once your items have been shipped. Handling and processing your order often takes 1-2 days but may take up to 5 days on a busy week.
Please feel free to contact us via the blue “Message Us” messenger button located on the bottom right of your web page to check the status of your order.
You may also e-mail us at email@example.com
WHY DO I HAVE MULTIPLE TRACKING NUMBERS?
Here at Raglis, we carry products that ship from different warehouses and locations. If you’ve ordered multiple products it is likely your items will have separate tracking numbers and will arrive within a few days of each other.
Please be sure to check the status of each delivery for more information!
I NEED EXPRESS SHIPPING
If you require express shipping for an item, please contact us at firstname.lastname@example.org with the following information:
Intended Postal Address
We will reply with a quote as quickly as possible.
WHERE IS MY ORDER BEING SENT FROM?
We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.
MY PARCEL ARRIVED BUT I’M MISSING ONE OF MY ITEMS!
No stress! This is normal and your remaining items are on its way. Here at Raglis we carry products that might ship from different warehouses and locations to fulfill your entire order. If you’ve ordered multiple products it is likely your items will arrive within a few days of each other.
You may have received multiple tracking numbers. Please be sure to check the status of each delivery for more information!
WILL THERE BE TAXES/DUTIES ON MY PRODUCT?
Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.
Sometimes an item is so popular it gets snagged up before we know it! Don’t worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we very much appreciate your patience!
If the item is back-ordered longer than two weeks, a refund can be issued upon request to email@example.com
WHICH COUNTRIES DO YOU SHIP TO?
We ship to the United States, Canada, United Kingdom, Australia, Germany, France, Korea, Switzerland, Hungary, Italy, Luxembourg, Poland, Finland, Ireland, Belgium, Israel, and New Zealand!
ORDERS WITH INCORRECT ADDRESS INFORMATION
Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
LOST, STOLEN OR UNDELIVERED PACKAGES
PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.
WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?
Since we are working with an overseas fulfillment center please allow 2-3 days for your tracking number to be updated in their system once your shipping confirmation email is received.
Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.
WHAT IS YOUR REFUND POLICY?
We love what we do and we want you to love your items! If the product isn’t used and is in it’s original packaging, unworn, with no visible wear, smells, or animal hair may be returned within 30 days after arrival for a Full Refund. Exchanges and returns cannot be done for international orders or sale items
Please note all shipping costs are non-refundable and customers are responsible for return shipping.
Our policy lasts 30 days. If 30 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind.
To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a refund of the amount of the item at the time of purchase minus shipping charges. We are not responsible for any shipping costs, the customer is responsible for all shipping costs. All denied returns or returns received after 30 days will be donated to charity.
IS THIS SITE SAFE AND SECURE?
Yes! We love you and want to keep you and your personal information safe. The solution to this problem is to encrypt your sensitive data for transmission. Secure Sockets Layer (SSL) was created for this very purpose. SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt and protect your data. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
HOW DO I CONTACT Raglis WITH THE QUESTIONS NOT ADDRESSED ABOVE?
If you have any questions or feedback we would love to hear from you! Please contact us at firstname.lastname@example.org